AMY
WARD
955 Cameron St.  Indianapolis, IN 46203                (317) 801-8056               [email protected]            https://amywardstudio.com/



PROFESSIONAL SUMMARY 
 

More than ten (10) years of leadership, supervision, sales, customer service, account & budget management, training,  project/ event management,  team development and recruitment of quality personnel.

Proficient with MS Office, Outlook, Power Point, Excel, Project, Corel, Crystal Report,  SQL, Access, vast knowledge of multiple phone and software systems, social media and the Internet.  

Excellent verbal, mathematics, communication, resourceful and a problem solver.


SKILLS


Communication
Customer Service
Project Management
Adobe Creative Suite Reporting & Analysis
Microsoft Office Graphic Design
Account Strategy & Budgeting
Creating & Distribution


ACCOMPLISHMENTS


Company expansion achievements include conducting thriving and profitable weekly/ monthly art and music events that have assisted more than 600 creative residents and continue to benefit with community advancement.

Implementation of successful lead generation projects for a revenue center, enhancement of inbound system, management of a successful inbound customer service center, development and administration of incentive programs that contributed to revenue growth and decrease in retention .  



EXPERIENCE




Title: Gallery Director, Event Coordinator, Artist Manager, & Talent Scout
Employer:  Multiple
Position held: 2/14- Current

 §   Gallery Director responsibilities: Ensuring smooth operations of the gallery, developing and maintaining the  gallery's remit, maintaining ongoing promotion and advertising of the gallery,  assessment and selection of  artwork,  planning, organizing, presenting and marketing exhibitions and shows, including responsibility for public  relations.
§   Working closely with individual artists, developing relationships with new artists, and extending  relationships with established artists. 
§   Promoting exhibitions and work by individual artists.
§   General administration, budgeting, finance and accounts.
§    Event Coordinator responsibilities: Coordinate and manage details of weekly events, each month: comedy, music     and spoken word nights. Book talent, including; musicians, bands, comedians, spoken word artists, poets, and     published writers. Hire staff to manage the event, including; photographers, media, and security personnel .
§    Coordinate event logistics and promote events.
§    Established relationships with art organizations and other businesses; Art Council of Indianapolis, The Stutz Artists Association,  Oranje, and RAW: natural born artists, Fountain Square Brew Co, Indiana Landmarks, Zhou B Art Center, Riley Area Development Corporation, Indiana on Tap Social Gathering Events, Playground Productions Studio, & Mavris Art & Event Center
 §    Responsible for developing and managing a new exhibition each month, including a minimum of twenty artists.



Title: Indianapolis Director & National artist scout
Employer: RAW: natural born artists
Employer Address:  448 S Hill St, Suite #915  Los Angeles, CA 90013
Employee Location: Indianapolis, IN
Position held: 2/12-7/14

§   Reported directly to the Director of US Events and CEO/ Founder
§   Launched, implemented and managed RAW: Indianapolis, part of an international artists for artists organization
§   Created and managed a total of 23 local art, music and fashion events
§   Interacted closely with Headquarters (LA), Regional Director and a small team of interns, assistants and media
           staff as well as the local artists and the arts community.
§   Created relationships and implemented new local art events with local art organizations.
§   Primary function was to interview and book artistic talent each month, manage communications between booked talent, venue and staffing. Network with local arts organizations, collectives, and communications building relationships for potential artistic talents. Promote each show as well as the organization.
§   Accomplishments included: Exceeded overall ticket sales by 40% and implemented new ticket monthly quota. Awarded Best Quality Artist of 2012 and achieved highest ticket sales and best event, May 2012.


Title: Call Center Director
Employer: Intellitarget Marketing, Inc.
Address: 470 Downtowner Plaza
Location: Coshocton, OH 43812
Position held: 1/01-12/11

§   Reported directly to the President of the company. Responsibilities included Director of the Call center operations, including managing a staff of 120+ agents, two (2) Supervisors and four (4) Team agents.  
§   Primary function was to exceed revenue goals and objectives by leading a team of inbound and outbound supervisors and phone representatives to achieve and exceed multi-product sales goals for the markets largest publishing companies.  
§   Accomplishments included: executed a successful formula designed to improve the dialer metrics from a 25% completion rate to a 70% completion rate.
§   Established a monitor call center metrics to evaluate operational effectiveness.
§   Designed a managed the first monetary bonus structure that contributed to achieving an increase of revenue by 48% and retention overall by 18%.
§   Responsible for the effective coordination and execution of data management and reporting and related applications. 
§   Worked with internal implementations teams, department managers and executive management to establish and enforce company standards and methodologies.  
§   Created e-mail based hourly, daily and weekly reports to illustrate revenue and objectives. Implemented and managed a Customer Service campaign for a large HVAC corporation
§   Executed and managed a successful online retail mall, serving twelve clients; including implementing an online chat and exceeding weekly sale goals.
§   Designed and developed continuous improvements for the Call Center.
§   Responsible for human relations aspects of call center operations, including: hiring, training, and weekly/ monthly evaluations of staff performance.  
§   Analyzed and reviewed day to day operations by creating a daily/weekly calling schedule.
§   Point of contact and acted as a strategic link for the Sales, Marketing, and Information Technology departments.
§   Administered the operations and activity of the call center systems and dialer.
§   Responsible for identifying performance circumstances and/ or problems; served as a creative and proactive problem solver.
§   Administrative, Customer Service and Tech Support
§   Served as a member of the management team and department head.